Help Desk

Committed to providing exceptional service

From the beginning, Janusnet has been dedicated to providing the highest standard of service and support to our customers and partners. Of course, that's easily said, but at Janusnet we make sure our support is personable and responsive. Our software is very stable, which results in us receiving approximately 2 to 3 requests for assistance per day worldwide.  This means we have the capacity needed to respond to any queries quickly and in a personal manner.

There's too much complexity running integrated IT systems to expect our customers to be experts in every aspect of IT.  Therefore when evaluating, deploying or using our products we encourage our customers to call, email or submit a 'Support Issue' form; even for the simplest issue. Your work life is too busy to expect you to work out everything yourself.  So please share the load with Janusnet's team and we will try to resolve any queries raised, as swiftly and effectively as possible.  

TALK TO US

The quickest way to speak with one of our team directly. Global phone options listed below:

SUBMIT AN ISSUE

If you have an account on this site, please submit details about any issue your organisation is experiencing. You can complete the webform with all the details, upload log files, environmental information here

This is a great option; because it saves Janusnet checking environmental details with you.

search the knowledge base?

If you want to investigate yourself you can search the Knowledge Base articles for further reference. 

send an EMAIL

Worldwide:   support@janusnet.com and Europe:    emeasupport@janusnet.com