When a US-based legal services and medical record company began the task of upgrading their servers to Exchange 2010, little did they know a business-critical functionality would be lost in the process.
This customer conducts legal work and medical data retrieval on behalf of insurance companies and legal firms. With such a high volume of data managed and jobs logged by the company each day, they relied on the ability to program Exchange to capture certain data from emails and job logs and send them directly to their database.
But during the planning phase of the upgrade, it was discovered the newer version of Exchange did not offer this critical functionality.
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